The purpose of this position is to provide initial and on-going guidance to each client/consumer regarding the agency’s fees-for-services, third-party-payor resources and requirements, and the client’s/consumer’s arrangements for payment of fees.
The employee in this position will be an enthusiastic, detail-oriented team and individual contributor with a strong passion for learning who is able to excel with minimal supervision. In addition to possessing excellent verbal and written communication skills, the employee should have excellent listening comprehension, including the ability to understand complex written and verbal instruction. Because of the nature of the information with which the employee will be working, this position requires a high degree of confidentiality. Clearly understanding the agency mission, goals, and direction as set by the Board of Directors is essential. Developing a clear understanding of the agency philosophy, the directions of the employee’s supervisor, and supporting his/her direction is required. The employee must function well in a sometimes stressful environment where critical management decisions are made on an on-going basis and be able to interact in this sometimes intense work environment in a courteous, professional manner with tact and poise. The employee will need to perform a variety of important sometimes urgent, confidential, and complex tasks with constantly changing priorities. The employer reserves the right to change or reassign job duties or combine positions.