Quality Assurance Coordinator and Business Process Analyst

Job Title: Quality Assurance Coordinator and Business Process Analyst
Posted: Dec 23, 2020
Type: Full-time

Job Description

CFR is looking to hire a full-time Quality Assurance Coordinator and Business Process Analyst for our facility in Fort Dodge!
Job Summary: This position is responsible for the oversight of all state reporting requirements with the CDR, oversight of front desk processes/workflows, direct supervision of all receptionist/intake support staff, oversight of quality metrics, and leading NIATx process improvement projects in order to improve quality metrics and work flow for the agency.   

Qualification requirements of the position:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Quality assurance and improvement Oversight and Review:

  1. Assists in developing, directing, and coordinating all Quality Assurance and NIATx process improvement activities (clinical and non-clinical).
  2. Participates in intra-agency Continuous Quality Assurance and Improvement Committee meetings.
  3. Manages and maintains applicable databases and prepares/assists in preparation of monthly, quarterly, and annual Quality Assurance and Improvement reports as directed.
  4. Keeps up to date with all quality-related legislation and compliance issues.
  5. Assists with the review of policies and procedures and develops, implements, and tracks outcomes/effectiveness of plans to improve existing quality standards.


  1. Assists in the development and oversight of assigned clinical projects.
  2. Assists in Utilization Review of client charts for appropriateness of treatment recommendations (level of care), treatment provided (level of care) and discharge planning.
  3. Develops, implements, evaluates, and provides outcome monitoring reports (satisfaction surveys, wait times, continuation, discharge, follow-up reporting, etc.) on clinical operations.
  4. Assists in the evaluation of clinical services/operations.


  1. Conducts quality assurance reviews, program reviews and revisions as directed to increase performance, increase revenue, and decrease costs for the agency.
  2. Assists the Executive Director and the Controller as directed in grant related activities.
  3. Coordinates Court Reporting of Civil Committals to ensure that reports are completed timely and effectively. 
  4. Designs, prepares and distributes data collection forms.
  5. Makes necessary corrections to form information.
  6. Streamlines processes so front desk functions flow smoothly and consistently among all centers.
Other duties may be assigned. The employer reserves the right to change or reassign job duties or combine positions. 
  • Assists and consults with the Controller in the direction and supervision of Support Staff and Intake Specialists. 
  • Responsibilities  include participation in interviewing, training, and appraising staff performance, planning, assigning, and directing work flow, review of clinical documentation to meet licensure and contract requirements.

Skills & Experience


Effective communication and report writing skills

1.Good customer-oriented attitude and business philosophy

2.Excellent analytical abilities to grasp the key points from complicated details

3.Good leadership capabilities to lead projects to successful completion

4.Basic knowledge of applicable software to infer statistical data

5.Familiarity with the tools, concepts and methodologies of quality assurance, improvement, management, utilization review, and program evaluation


  • Graduation from an accredited college or university with a Master’s degree in the social/behavioral sciences, math, or accounting with one year experience with data analytics.


  • Bachelor’s degree in social/behavioral sciences, math or accounting with 5years experience with data analytics.


  1. Detail-oriented with strong enthusiasm and a passion for learning and able to excel with minimal supervision.
  2. Excellent listening comprehension, including the ability to understand complex written and verbal instruction and excels in a team environment.
  3. Adherence to a high degree of confidentiality. 
  4. Interact in an intense environment in a courteous and professional manner with tact and poise. 
  5. Perform a variety of important, sometimes urgent, confidential and complex tasks with constantly changing priorities.
  6. Apply previous experience and training to quality assurance and improvement of agency operations
  7. Establish good working relationships with clients and staff
  8. Analyze problems
  9. Prepare clear and concise reporting and record keeping,
  10. Ability for public speaking
  11. Ability to communicate effectively, regularly, and fluently in English; bilingual (English/Spanish) abilities are preferred but not required.
  12. Ability to communicate effectively in writing, over the telephone and in person
CFR offers a comprehensive benefit package, including IPERS, medical, dental and vision insurance, flexible spending accounts, generous paid time off  (4 weeks during the first year of employment) ,  9 paid holidays, 401(k), paid training, and others
Qualified candidates should send a resume with cover letter to: AshleyT@cfrhelps.org, or apply online at cfrhelps.org. or download our application at cfrhelps.org.  For any questions, please call(515)576-7261 ext. 1102.
CFR is a nicotine free employer.

Additional Information

Posted: Dec 23, 2020
Experience: Mid-Senior level
Education: Bachelor's Degree
Schedule: Day Shift
Type: Full-time