This position is responsible for the oversight of all state reporting requirements with the CDR, oversight of clinical processes/workflows,, oversight of quality metrics, and leading NIATx process improvement projects in order to improve quality metrics and work flow for the agency.
The employee in this position will be a detail-oriented, team contributor with strong enthusiasm and a passion for learning who is able to excel with minimal supervision. In addition to possessing excellent verbal and written communication skills, the employee should have excellent listening comprehension, including the ability to understand complex written and verbal instruction. Because of the nature of the information with which the employee will be working, this position does require a high degree of confidentiality. This employee will work directly under the Executive Director. Clearly understanding the agency mission, goals, and direction as set by the Board of Directors is essential. Developing a clear understanding of the agency philosophy and the directions of the Executive Director and supporting his/her direction is required. The employee must function well in a political environment where critical management decisions are made on an ongoing basis and be able to interact in this intense environment in a courteous and professional manner with tact and poise. The employee will need to perform a variety of important sometimes urgent, confidential and complex tasks with constantly changing priorities. Other duties may be assigned. The employer reserves the right to change or reassign job duties or combine positions.
Quality assurance and improvement Oversight and Review:
-
Assists in developing, directing, and coordinating all Quality Assurance and NIATx process improvement activities (clinical and non-clinical).
-
Participates in intra-agency Continuous Quality Assurance and Improvement Committee meetings.
-
Manages and maintains applicable databases and prepares/assists in preparation of monthly, quarterly, and annual Quality Assurance and Improvement reports as directed.
-
Keeps up to date with all quality-related legislation and compliance issues.
-
Assists with the review of policies and procedures and develops, implements, and tracks outcomes/effectiveness of plans to improve existing quality standards.
CLINICIAL SERVICES:
-
Assists in the development and oversight of assigned clinical projects.
-
Assists in Utilization Review of client charts for appropriateness of treatment recommendations (level of care), treatment provided (level of care) and discharge planning.
-
Develops, implements, evaluates, and provides outcome monitoring reports (satisfaction surveys, wait times, continuation, discharge, follow-up reporting, etc.) on clinical operations.
-
Assists in the evaluation of clinical services/operations.
NON-CLINICAL SERVICES:
-
Conducts quality assurance reviews, program reviews and revisions as directed to increase performance, increase revenue, and decrease costs for the agency.
-
Assists the Executive Director and the Controller as directed in grant related activities.
-
Designs, prepares and distributes data collection forms.
-
Makes necessary corrections to form information.
-
Streamlines processes so front desk functions flow smoothly and consistently among all centers.