Quality Assurance Coordinator and Business Process Analyst

Job Title: Quality Assurance Coordinator and Business Process Analyst
Posted: Nov 18, 2021
Type: Full-time

Job Description

Job Summary: This position is responsible for the oversight of all state reporting requirements with the CDR, oversight of clinical processes/workflows,, oversight of quality metrics, and leading NIATx process improvement projects in order to improve quality metrics and work flow for the agency.   
The employee in this position will be a detail-oriented, team contributor with strong enthusiasm and a passion for learning who is able to excel with minimal supervision.  In addition to possessing excellent verbal and written communication skills, the employee should have excellent listening comprehension, including the ability to understand complex written and verbal instruction.  Because of the nature of the information with which the employee will be working, this position does require a high degree of confidentiality.  This employee will work directly under the Executive Director.  Clearly understanding the agency mission, goals, and direction as set by the Board of Directors is essential.  Developing a clear understanding of the agency philosophy and the directions of the Executive Director and supporting his/her direction is required.  The employee must function well in a political environment where critical management decisions are made on an ongoing basis and be able to interact in this intense environment in a courteous and professional manner with tact and poise.  The employee will need to perform a variety of important sometimes urgent, confidential and complex tasks with constantly changing priorities. Other duties may be assigned.  The employer reserves the right to change or reassign job duties or combine positions.

Qualification requirements of the position:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Quality assurance and improvement Oversight and Review:

  1. Assists in developing, directing, and coordinating all Quality Assurance and NIATx process improvement activities (clinical and non-clinical).
  2. Participates in intra-agency Continuous Quality Assurance and Improvement Committee meetings.
  3. Manages and maintains applicable databases and prepares/assists in preparation of monthly, quarterly, and annual Quality Assurance and Improvement reports as directed.
  4. Keeps up to date with all quality-related legislation and compliance issues.
  5. Assists with the review of policies and procedures and develops, implements, and tracks outcomes/effectiveness of plans to improve existing quality standards.


  1. Assists in the development and oversight of assigned clinical projects.
  2. Assists in Utilization Review of client charts for appropriateness of treatment recommendations (level of care), treatment provided (level of care) and discharge planning.
  3. Develops, implements, evaluates, and provides outcome monitoring reports (satisfaction surveys, wait times, continuation, discharge, follow-up reporting, etc.) on clinical operations.
  4. Assists in the evaluation of clinical services/operations.


  1. Conducts quality assurance reviews, program reviews and revisions as directed to increase performance, increase revenue, and decrease costs for the agency.
  2. Assists the Executive Director and the Controller as directed in grant related activities.
  3. Designs, prepares and distributes data collection forms.
  4. Makes necessary corrections to form information.
  5. Streamlines processes so front desk functions flow smoothly and consistently among all centers.

Skills & Experience


Effective communication and report writing skills

1.Good customer-oriented attitude and business philosophy

2.Excellent analytical abilities to grasp the key points from complicated details

3.Good leadership capabilities to lead projects to successful completion

4.Basic knowledge of applicable software to infer statistical data

5.Familiarity with the tools, concepts and methodologies of quality assurance, improvement, management, utilization review, and program evaluation


  • Graduation from an accredited college or university with a Master’s degree in the social/behavioral sciences, math, or accounting with one year experience with data analytics.


  • Bachelor’s degree in social/behavioral sciences, math or accounting with 3 years of experience with data analytics.


  1. Detail-oriented with strong enthusiasm and a passion for learning and able to excel with minimal supervision.
  2. Excellent listening comprehension, including the ability to understand complex written and verbal instruction and excels in a team environment.
  3. Adherence to a high degree of confidentiality. 
  4. Interact in an intense environment in a courteous and professional manner with tact and poise. 
  5. Perform a variety of important, sometimes urgent, confidential and complex tasks with constantly changing priorities.
  6. Apply previous experience and training to quality assurance and improvement of agency operations
  7. Establish good working relationships with clients and staff
  8. Analyze problems
  9. Prepare clear and concise reporting and record keeping,
  10. Ability for public speaking
  11. Ability to communicate effectively, regularly, and fluently in English; bilingual (English/Spanish) abilities are preferred but not required.
  12. Ability to communicate effectively in writing, over the telephone and in person
CFR offers a comprehensive benefit package, including IPERS, medical, dental and vision insurance, flexible spending accounts, generous paid time off  (4 weeks during the first year of employment) ,  9 paid holidays, 401(k), paid training, and others
Qualified candidates should send a resume with cover letter to: AshleyT@cfrhelps.org, or apply online at cfrhelps.org. or download our application at cfrhelps.org.  For any questions, please call(515)576-7261 ext. 1102.
CFR is a nicotine free employer.

Additional Information

Posted: Nov 18, 2021
Experience: Mid-Senior level
Schedule: Day Shift
Type: Full-time