Case Manager/Coordinator (TIEH: Treatment for Individuals Experiencing Homelessness Grant)

Job Title: Case Manager/Coordinator (TIEH: Treatment for Individuals Experiencing Homelessness Grant)
Posted: Sep 06, 2021
Type: Full-time

Job Description

Job Summary:  The employee in this position will be a detail-oriented team contributor with strong enthusiasm and a passion for learning, who is able to excel with minimal supervision. In addition to possessing excellent verbal and written communication skills, the employee should have excellent listening comprehension, including the ability to understand complex written and verbal instruction. Because of the nature of the information with which the employee will be working, this position does require a high degree of confidentiality. This employee will work directly under the Outpatient Addiction Program Supervisor in the Southern service area. Clearly understanding the agency mission, goals, and direction as set by the Board of Directors is essential.  Developing a clear understanding of the agency philosophy and the directions of the supervisor and supporting his/her direction is required. The employee must function well in a political environment where critical management decisions are made on an ongoing basis and be able to interact in this intense environment in a courteous and professional manner with tact and poise. The employee will need to perform a variety of important sometimes urgent, confidential and complex tasks with constantly changing priorities. 
Essential Functions -
Essential duties and responsibilities include the following. Other duties may be assigned.
  1. Participate in all scheduled training relevant to the assigned grant. This includes but is not limited to the Integrated Dual Disorder Treatment (IDDT) Training. This was determined to be the evidence based training of choice by the Iowa Department of Public Health (IDPH).
  2. Accept or deny applicants for entry into the TIEH Grant, through the use of screening tools to include the VI-SPDAT – Vulnerability Index-Service Prioritization Decision Assistance Tool.
  3. Provide TIEH services in a language and cultural context that is appropriate to the person served. This may be through the use of a language interpretation service.
  4. Provide orientation to newly enrolled candidates regarding Recovery Support Services (RSS) that are available to them through the grant.
  5. Provide Recovery Support Services to all enrolled persons served on the grant and maintain a case management approach to keep them engaged in RSS and treatment services.
    1. All enrolled persons served must receive at minimum (1) RSS each year of enrollment.
    2. Use of monthly RSS is requested and should be provided.
  6. Continue to work with the person served to continue engagement in SUD (Substance Use Disorder) Treatment or other Co-Occurring Disorder Treatment.
  7. Participate in various project, council, and/or stakeholder meetings such as the grantee meetings, statewide meetings regarding homelessness, monthly provider calls, and others requested by IDPH.
  8. Work collaboratively with other agencies and community stakeholders that serve the homeless population.
  9. Participate in routine reporting of Department and Government Performance and Result Act (GPRA) data.
  10. Collect and report client intake, discharge, and follow up data through the use of the GPRA National Outcomes Measures (NOMS).
  11. Report GPRA NOMS data within 7 days of the intake, discharge, or follow up interview by entering into SAMHSA’s Performance Accountability and Reporting System (SPARS) directly.
  12. Conduct client satisfaction surveys.
  13. Participate in data request, interviews, and site visits as requested by IDPH.
  14. Maintain an 80% GPRA follow-up rate.
  15. Collect, report, and comply with data reporting requirements.

Skills & Experience

Education and/or experience –
  • Bachelor’s Degree from a four year college or university in a related field, and
  • A minimum of 1 year of case management experience.
Cognitive skills and abilities:
  • The ability to maintain the confidentiality of client information as mandated by various federal and state laws,
  • The ability to understand all policies/procedures and the ability to reference them from the agency’s manuals,
  • The ability to comply with the agency’s infection control policies/procedures including the Exposure Control plan which reflects OSHA Bloodborne pathogens standard to ensure a safe work environment for self and others,
  • Due to the variety of changing tasks, the individual will need to be flexible and assist in other duties as assigned,
  • The staff member must be able to work in a fast-paced environment with demonstrated ability to manage and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate,
  • Ability to prepare clear and concise records,
  • Ability to prepare regular and special written and oral reports,
  • Ability to manage potentially traumatic situations including distressed clients, clients’ family members, and/or responsible parties,
  • Ability to analyze problems presented and to develop and implement effective courses of action, and
  • Must possess good verbal and written communication skills.
Computer skills -
To perform this job successfully, the staff member must have basic knowledge of:
  • Web-based time-keeping systems,
  • Internet software,
  • Electronic Medical Record software,
  • Spreadsheet software, and
  • Word-processing software.

Community and Family Resources offers a comprehensive benefit package, including medical, dental and vision insurance, flexible spending accounts, IPERS/ 401(k), paid training, holidays, tuition assistance, and generous paid time off.

Qualified candidates should send a resume with cover letter to: AshleyT@cfrhelps. org, fax to (515)955-7652, or call (515)576-7261 ext. 1102, or download an application from our website at

CFR is a nicotine free employer.


Additional Information

Posted: Sep 06, 2021
Education: Bachelor's Degree
Schedule: Day Shift
Type: Full-time